Privacy & Cookie Policy

Background

Digital Miles understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.digitalmiles.in.

www.digitalmiles.in only collects and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site and/or you will be required to read and accept this Privacy Policy when signing up for an Account. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

Definitions and Interpretation

In this Policy, the following terms shall have the following meanings: “Account” means an account required to access and/or use certain areas and features of Our Site; “Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site (details of the Cookies used by Our Site are set out in section 13, below); “Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; “personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data — in this case, it means personal data that you give to Us via Our Site, and this definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998 and/or EU Regulation 2016/679 (the General Data Protection Regulation, “GDPR”); and “We/Us/Our” means Digital Miles, a proprietorship business registered in India under business registration number 08BAOPP4769G1Z1, whose registered address is 5119, Block 30, Rangoli Garden, Vaishali Nagar, Jaipur – 302034.

Information About Us

2.1 Our Site is owned and operated by Digital Miles, a proprietorship business registered in India under business registration number 08BAOPP4769G1Z1, whose registered address is 5119, Block 30, Rangoli Garden, Vaishali Nagar, Jaipur – 302034.

2.2 Our Data Protection Officer is Jayanta Das, and can be contacted by email at info@digitalmiles.in, by telephone on +91 9143277777, or by post at 12, Dum Dum Road, Nager Bazar, Dimple Plaza, 1st Floor, Kolkata – 700074.

What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

Your Rights

4.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold: the right to be informed about Our collection and use of personal data; the right of access to the personal data We hold about you (see section 12); the right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14); the right to be forgotten — i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6, but if you would like Us to delete it sooner, please contact Us using the details in section 14); the right to restrict (i.e. prevent) the processing of your personal data; the right to data portability (obtaining a copy of your personal data to re-use with another service or organisation); the right to object to Us using your personal data for particular purposes; and rights with respect to automated decision making and profiling.

4.2 If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with your local data protection supervisory authority.

4.3 For further information about your rights, please contact your local data protection supervisory authority or consumer advice bureau.

What Data Do We Collect?

Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data (please also see section 13 on Our use of Cookies and similar technologies): name; business/company name; contact information such as email addresses and telephone numbers; demographic information such as post code, preferences, and interests; financial information such as credit/debit card numbers; IP address; web browser type and version; operating system; a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to; date of birth; and parent/guardian first name.

How Do We Use Your Data?

6.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the Data Protection Act 1998 and/or GDPR at all times. For more details on security see section 7, below.

6.2 Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes: providing and managing your Account; providing and managing your access to Our Site; personalising and tailoring your experience on Our Site; supplying Our products and/or services to you (please note that We require your personal data in order to enter into a contract with you); personalising and tailoring Our products and/or services for you; replying to emails from you; supplying you with emails that you have opted into (you may unsubscribe or opt out at any time by contacting Us and requesting to be removed); and market research.

6.3 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message, or post with information, news and offers on Our products and/or services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the Data Protection Act 1998 and/or GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

6.4 Third parties (including Google Analytics and Zendesk Chat) whose content appears on Our Site may use third party Cookies, as detailed below in section 13. Please refer to section 13 for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use, and advise you to check the privacy policies of any such third parties.

6.5 You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.

6.6 We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Personal data will be retained by Our system until you inform Us to remove and delete the information.

How and Where Do We Store Your Data?

7.1 Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.

7.2 Steps We take to secure and protect your data include storing it on a secure hard drive, backed up daily in an alternative location to protect from theft and fire.

Do We Share Your Data?

8.1 Subject to section 8.2, We will not share any of your data with any third parties for any purposes.

8.2 In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.

What Happens If Our Business Changes Hands?

9.1 We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part, and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.

9.2 In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes.

How Can You Control Your Data?

10.1 When you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes, including the ability to opt out of receiving emails from Us, which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details.

10.2 You may also wish to sign up to one or more of the national preference services, such as the Telephone Preference Service, the Corporate Telephone Preference Service, and the Mailing Preference Service, which may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

Your Right to Withhold Information

11.1 You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site, you may be required to submit or allow for the collection of certain data.

11.2 You may restrict Our use of Cookies. For more information, see section 13, below.

How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). No fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details using the contact details in section 14, below.

Our Use of Cookies

13.1 Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and/or services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

13.2 By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us — on Our Site, this includes Google Analytics and Zendesk Chat. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.

13.3 All Cookies used by and on Our Site are used in accordance with current Cookie Law.

13.4 Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however, certain features of Our Site may not function fully or as intended.

13.5 Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser's settings, but please be aware that Our Site may not work properly if you do so.

13.6 The following first party and third party Cookies may be placed on your computer or device:

• Google Analytics — We use Google Analytics to collect data about website usage. This data does not include personally identifiable information. You can view the Google Privacy Policy at google.com/policies/privacy/.
• Google Remarketing — We use Google's Remarketing cookie to market products and services We think may be of interest to you. You may see Our adverts on Google's Display Advertising Network of partner websites and Google's own search results pages. We aim to carefully select the products and services We remarket to you based on the pages you have visited on Our website. You can opt out via your Google Ad Settings.
• Live chat — We use a third-party live chat service to open a conversation with you and answer any questions you may have. If you block this cookie you may not be able to use certain functions. We will ask for your name and email address on occasions when We are busy and can't reply straight away, and we may ask for your number so We can discuss your enquiry further. Chat conversations are stored for 30 days and then automatically deleted, and are only used by Digital Miles and no other parties.
• E-newsletter — We will send a newsletter to people who have explicitly expressed that they want to be contacted with a newsletter and selected email as their preference for receiving this, by selecting the relevant box on Our enquiry form.
• Security and performance — We use a third-party program, Wordfence, to protect Our website from malicious malware and attacks, which means it will check your IP address on arrival. You can view the Wordfence Privacy Policy at wordfence.com/privacy-cookie-policy/.
• People who contact Us via social media — We will contact you back on the platform you contacted Us on, and will always request explicit consent if We want to email or call you instead.
• Inbound calls to Our office number — We will collect your calling line identification (CLI), and the agent you speak to may create a file where We collect personal information, but you will be made fully aware of this by the agent, and only with your consent will this be captured, solely to help with your enquiry.

13.7 In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies, but this can be changed — consult the help menu in your internet browser for details.

13.8 You can choose to delete Cookies on your computer or device at any time; however, you may lose any information that enables you to access Our Site more quickly and efficiently, including login and personalisation settings.

13.9 It is recommended that you keep your internet browser and operating system up to date and consult the help and guidance provided by your browser's developer if you are unsure about adjusting your privacy settings.

Contacting Us

If you have any questions about Our Site or this Privacy & Cookie Policy, please contact Us by email at info@digitalmiles.in, by telephone on +91 9143277777, or by post at 5119, Block 30, Rangoli Garden, Vaishali Nagar, Jaipur – 302034. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).

Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up to date.