Conversational Automation

WhatsApp API & Chatbot Integration

Your Best Sales Rep. Available 24/7.

Overview

What We Do .

WhatsApp is where your customers already are. With over 500 million active users in India alone, it is the highest-engagement communication channel available to any business — and most businesses are not using it strategically. At Digital Miles, we implement WhatsApp Business API solutions that go far beyond broadcast messages — building intelligent, automated conversation flows that qualify leads, answer questions, book appointments, and drive conversions without human intervention.

Our WhatsApp API implementations are built on the Meta-approved WABA framework, ensuring full compliance and access to the platform's full capability set — including template messages, chatbot flows, CRM integration, and multi-agent support.

What’s Included

Everything Under the Hood

WhatsApp Business API

Full WABA setup with Meta-approved compliance, template message configuration, and business profile verification.

CRM Integration

Direct integration with your CRM, ensuring every conversation, lead, and conversion is captured and attributed correctly.

Chatbot Flow Design

Multi-step conversation flows that qualify leads, answer FAQs, book appointments, and route queries — no human needed.

Broadcast & Campaigns

Targeted template message campaigns for promotions, updates, and re-engagement — sent at scale with full compliance.

Multi-Agent Support

Route conversations to the right team member with shared inbox, agent assignment, and escalation workflows.

Analytics & Reporting

Message delivery, read rates, response times, and conversion tracking — measured against business outcomes.

How We Work

A Structured Process. No Surprises.

  1. 01

    Discovery & Scoping

  2. 02

    Flow Design & Build

  3. 03

    Integration & Testing

  4. 04

    Launch & Training

  5. 05

    Monitor & Optimise

Why Choose Us

What Sets Us Apart.

Meta-Approved WABA

Full compliance with WhatsApp's Business API policies — verified setup, approved templates, no risk of account bans.

End-to-End Integration

CRM, payment, and booking integrations that make WhatsApp a revenue channel, not just a messaging tool.

Intelligent Automation

Multi-step chatbot flows that qualify, route, and convert — not just auto-reply scripts.

Compliance Built In

Opt-in capture, template approvals, and data handling built to WhatsApp and privacy standards.

FAQ

Questions, answered

Straightforward answers to the things people ask us most. Still curious? Book a free strategy call.

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What is the difference between WhatsApp Business App and API?

The Business App is built for small teams on a single phone. The API supports automation, chatbots, multiple agents, CRM integration and messaging at scale.

Do customers need to opt in to receive messages?

Yes. WhatsApp requires opt-in for business-initiated messages, and we build opt-in capture into your flows.

Can the chatbot handle complex queries?

Our flows handle multi-step queries and hand over to a human agent when a conversation needs one.

How long does implementation take?

Setup and Meta verification typically take one to three weeks, depending on the complexity of your flows.

Can it integrate with our existing CRM?

Yes. We integrate with Zoho, HubSpot and custom CRM systems.

Is there a limit on broadcast messages?

Messaging limits are set by Meta and grow with your account quality and usage. We help you plan campaigns within them.